Case Study
Mitsubishi Install With Leggett Inc.
Installed a whole house Heating/AC system via the attic and ductless units
I own an older house, built in the late 60’s/early 70’s with all electric baseboard heat and no central air. And for 13 years, since owning it, we used noisy window units to cool the house. The kids when younger slept in our room but as they grew older it was too inconvenient for all of us. We needed a whole house system. But being an older house, that I had remodeled over the years, i wasn’t about to rip the walls out to install ducts for A/C. But i heard advertisements on the radio for ductless systems and wanted to learn more. So I started my search for a whole house Heating & A/C company in May of 2013.
Now keep in mind, i remodeled my own home, so i know more than the average Joe about home construction and how things work. So i was curious on what the salesman would be telling me. So over the next four months I had six different companies set up appointments to meet at my house to go over their ideas and give me quotes. Out of the six companies that took time out of my day to meet at my house, I never heard from 2 ever again, one said he’d make things work and do a duct system all through the house but never showed me his plans to install a whole house “return” on my main floor…probably because it couldn’t be done!; one company was forcing me to sign by the end of May to receive discounts like a used car salesman; one wanted to run three layers of piping across the front of my house that would look horrible, one salesman, which I even told to his face that I had other salesman there that I never heard back from, says ” we’d never do that”…well he was the second one that i never heard from again. I even had to call his boss to see why i never heard back from them. And of course he defended his salesman and made excuses. I marked them off the list immediately.
So with my frustrations were running high and not thinking I’d find a reliable company, I took one last shot at the Yellow Pages ( i wasn’t an Angie’s List customer at the time). I called Leggetts Inc of Camp Hill PA and when their salesman answered the phone, I told him what i wanted and he gave me a ballpark quote. It was higher than i expected so I almost ended the call there. But he said let me come out and take a look and see what we can do.
So when Jeff, their salesman, showed up, we hit it off great and started looking around. He suggested using two ductless units on the main floor and an a Mitsubishi hyper heat ducted system in the attic for upstairs. He was the only salesman to show me exactly where he was planning to run the duct work in the attic and how everything was going to work. He was very professional and i could tell he knew what he was talking about. Within a day I had his proposal. Although it was a little higher priced than expected, i felt so comfortable with them and knew i was getting quality work that we decided to go with them. Because you get what you pay for, right? And quality was exactly what we got.
In early November, they had the system up and running in two days and did a very professional job. They were very informative and personable workers and I’d highly recommend them. I’d be willing to talk to anyone considering them because I have no complaints. Our system is working wonderfully this hot summer!
